Our Easy Setup Guide

This guide offers step-by-step instructions for preparing learners for the best digital learning experience with 21K School. It covers the basics of setup, portal, and application guidelines for starting your journey with 21K School.

The digital learning process with 21K School is simplified with the help of activation of your Gmail account, zoom account, portal login, and application access. This guide helps learners and parents with detailed instructions for your immediate help in the smooth learning experience.

1. New Learners

You will receive the following login credentials in your email, shared with the school during the admission process. It covers your Login Name and Password.

Example Credentials

• ID: 21keb5678@21kschool.school
• Password: ddmmyyyy (Learner's date of birth)

The password for first-time users is the date of birth of the learner in the DDMMYYYY format. These details are essential for the one-time setup process for activating your Gmail account, Web conferencing tools (Example: Zoom, Google Meet, MS Teams, etc), 21K School portal, and applications.

2. Existing Learners Rolling Over To New Academic Year

The login credentials are the same for the existing student rolling over to next year. Further, there is no need to repeat the one-time setup process for Gmail, Web conferencing tools (Example: Zoom, Google Meet, MS Teams, etc), Portal, and Applications.

The existing learners rolling over to the new academic year only need to log into their portal to join the classes with the existing credentials.

The school shares a dedicated Gmail account with the learner at the start of the onboarding process. Activating this Gmail account is straightforward, and it’s essential to keep this information handy for future use.

The steps to activate your Gmail Account are:

• Step 1: Go to your browser and type https://mail.google.com/. Here, click on the Sign-in option.

• Step 2: Enter the provided School ID in the email address field. After this, use the Date of Birth of the learner in the DDMMYYYY format as the password.

• Step 3: Click on "I understand" to move ahead in the activation process.

• Step 4: Follow the prompt for creating a strong password and remember it.

• Step 5: Once the setup is complete, you will be redirected to the Gmail dashboard.

You may please click here for a detailed YouTube guide video for activating your Gmail account: https://youtu.be/16-Omqy3Nnk

Zoom is the preferred choice for all video conferencing and daily classes. It is an easy-to-use medium on your laptops/ personal computers/ tablets or other devices.

The steps to activate your Zoom Account are:

• Step 1: Go to your browser and type https://21kschool.zoom.us/.

• Step 2: Click on the Sign in option and then select the Confirm your email address option.

• Step 3: Check the learner’s activated Gmail inbox for the Zoom activation link.

• Step 4: Select the email with the Zoom account invitation and click Activate Your Zoom Account option.

• Step 5: Select your Gmail Account.

• Step 6: Then select the Link and Sign In.

• Step 7: Your Zoom account is activated.

You may please click here for a detailed YouTube guide video for activating your Zoom account:https://youtu.be/D_W-21tcKm0

21K School Portal is an easy-to-use and feature-rich platform for learners to attain the best digital learning experience. It ensures that learners can access the platform for attending classes or other academic activities.

The step-by-step instructions for the 21K School portal login are:

• Step 1: Open your browser and visit www.21kschool.in

Here you can check the option: “Join 21K School Admin Lobby.”

It helps you with support from our technical experts for any non-academic issues throughout the year. You can also call the emergency response center number +91 9663213636 for issues related to portal login during class hours.

• Step 2: Enter the Login Name as provided in your email.

• Step 3: Input the learner’s date of birth in DDMMYYYY format as the password. You can change this after logging in.

You may please click the following link for a detailed YouTube video on Steps to Portal Login.

Portal Features:

The top features of the 21K School portal for learners and parents are as follows:

• Homepage: Announcements and updates
• Classes and Subjects: View courses, assignments, and grades.
• Library: Access digital resources and e-books.
• Calendar: Track deadlines, events, holidays, and schedules.
• Messages: Communicate with facilitators, coordinators, and principals.

For a smooth digital learning experience, you’re requested to download the following applications on your device:

Downloading the Zoom Application (for Laptops/Desktops/PCs)

The steps to download and sign in Zoom application are:

• Step 1: Go to https://zoom.us/download and download the Zoom application on your laptop/desktop/PC for daily classes.

• Step 2: Click on the Sign-in option.

• Step 3: Click on the Sign In With Google option.

• Step 4: Select your 21K School-activated Gmail account and complete the login process.

Downloading the 21K School‑eCampus Application

21K School- eCampus application is a secure and light application for learners and parents. It is crafted exclusively for parents to stay connected with their learner’s progress with a click on their smartphones.

Before downloading the app, ensure you have logged into the web portal at 21K School Portal. Parents can quickly complete the one-time login process using the 21K School ID and password on the application.

• For Android: Download from Google Play
• For iOS: Download from the App Store

Installation Steps:

Open the application on your device. Here, click on Allow Notifications.

Then log in to the application using your credentials.

Installation Steps: Open the app, allow notifications, and log in using your credentials to access features like the homepage, classes, library, calendar, and messages.

Assessprep is the dedicated platform for submitting assignments for 21K School learners. It is simple to access this platform by logging into the portal and then selecting the assignment option.

Learners can select the specific assignment and then click the Choose file option, followed by Submit.

21K School focuses strictly on student attendance and makes it available for learners and parents for quick review. You can log in to the portal and then check the My Profile section on the dashboard.

Select the Attendance option here to know the learner's attendance in classes.

Parents are encouraged to reach the 21K School team through the dedicated messaging option on the 21K School-eCampus application. Here, go to the Message icon and you can select the Write message option by clicking on Select user.

21K School adopts every possible approach to staying connected with its learners, parents, and associates and hence is active on all leading social media platforms. You can follow 21K School's social media accounts at:

• Instagram: 21kschool
• X (Twitter): 21Kschool
• Facebook: 21Kschool

Many times, you may experience that emails from the 21K School domain are going to spam directly. Here, you can create a filter in your email client to automatically move the emails from the 21K School domain to your inbox.

It is easy to add the 21K School domain name to your “safe senders” list. It will help you prevent the emails from 21K School from going into the spam.

Learners can easily update their profile pictures on the portal. You can select the Profile option at the top-right corner and then click on the image. Here, you get the first option of Edit user. Click on the option and then you can select the image you want to change.

21K School adopts a multidimensional approach to helping learners and parents on different issues. We have a dedicated knowledge base with in-depth information on popular topics. You can check the 21K School Knowledge Base.

21K School adopts a comprehensive support structure for helping parents and learners in different steps. It is easy for parents to reach the dedicated academic and non-academic issues resolution team for a smooth learning experience.

The escalation matrix adopted by 21K School are:

Academic Issues: Parent Support Crew (L1) > Class Teacher > Coordinator (L2) > Principal (L3) > HOS (L4)

Non‑Academic Issues: Parent Support Crew (L1) > L2 Support (Tech/Admin) > L3 (Head) > L4 (CEO)

Parents and learners can inadvertently face different issues during the association with our school.

• For Non-academic issues like portal-related issues and subject or batch change-related issues- Parent Support Crew (L1 SPOC)- Through the portal.
• For Academic issues - Contact Teachers- Through the portal.

Change Request Form:

In case of any changes in Contact Details, Address, Academic Details & any other changes has to be done through Change Request Form only. Please connect with L1 SPOC for the form.

Guidance:

Subject guidance will be provided to students transitioning from Grade 8 to Grade 9 and Grade 10 to Grade 11.

Our academic team will assess each learner's interests and passions, ensuring they receive tailored guidance to help them choose the right subjects from the wide range of subjects we offer.

A Learning Kit or LK is a kit offering different physical materials to the learners which is shipped by the school to the learner location. Parents are updated about the progress of the learning kit delivery through emails.

Further, it is easy for parents to reach the L1 SPOC team through the portal for tracking and other learning kit-related issues.

21K School is a dedicated team of like-minded educational enthusiasts focused on the delivery of digital education for modern learners. Our team is comprised of top-notch educationalists, coordinators, counselors, and technical experts.

The hierarchy in the 21K School is:

Academic Hierarchy: Parent Support Crew (L1) > Class Teacher > Coordinator (L2) > Principal (L3) > HOS (L4)

Non Academic Hierarchy: Parent Support Crew (L1) > L2 (Tech/Parent Support) > L3 (Head of Tech/Parent Support) > L4 (CEO)

21K School administration takes complete responsibility for the safe use and security of the parent’s and learner’s data. We adopt the latest encryption standards and dedicated security measures to protect the portal and applications from possible cyber attacks.

Some of the best practices recommended by the school for learners and parents are as follows:

• Bookmark the 21K School portal in your browser for quick access without searching it daily.
• Note down the passwords to accessing the 21K School interfaces to eliminate the chances of forgetting them at the time of use.
• Parents are advised to take care of the learners during the sessions and ensure reduced physical distractions.
• Do not share your passwords with anyone within the school or outside the school for safety purposes.
• Familiarize yourself with basic applications and platforms like the 21K School portal, Gmail, and Web conferencing tools (Example: Zoom, Google Meet, MS Teams, etc) for easy use.
• Reach out to the Parent Support Crew/ L1 Primary SPOC in the event of any issues with the classes.

21K School is vigilant about learner protection from possible child sexual abuse and strictly implements POSCO regulations. The school committee takes strict note of every inquiry or issue and hence is readily available for consultation.

All the possible cases of cyber security can be reported to cybersecurity@21kschool.com.

In case of any issues linked to the portal and setup, you may please reach the 21K School team or take the help of the tutorial videos at official Youtube Channel of 21K School- @21K School29 and Check Knowledge Base at https://helpdesk.21kschool.in/portal/en/kb/21k-school

• Call: +91 9663213636 (for emergency response)
• WhatsApp: https://wa.me/+919663213636
• Join Admin Lobby: https://21kschool.zoom.us/j/97638182485
• Helpdesk: https://helpdesk.21kschool.in/portal/en/newticket