Affiliation No: IA702, 94883
Admissions open for Academic Year 2026-2027
Call us at: +919663213636
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Privacy Policy

21K School (together with its subsidiaries and affiliates, hereinafter referred to as "21K School," "we," "us," or "our") is committed to safeguarding the privacy and personal data of our learners, parents, guardians, and authorized staff ("you," "your," or "users"). We believe that protecting personal data is fundamental to building trust, ensuring safety, and providing high-quality services through our digital platforms.

This Privacy Policy ("Policy") sets out how we collect, use, store, share, and secure your personal information in accordance with applicable laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Purpose and Scope

This Policy explains how personal data collected through the Parent Hub and connected services is stored, processed, and transferred. It applies to all users globally.

By using 21K Services, you agree to this Policy.

3. How We Collect Your Data

We collect data directly from users, integrated systems, partners, and automatically when users access our services. For minors, data is collected only with verified parental consent.

Personal Information

  • Learner details – name, DOB, academic records, attendance, LMS participation
  • Parent/Guardian details – name, contact information, relationship
  • Identification documents
  • Communication records
  • System & technical data

Sensitive Personal Information

  • Medical / special needs data
  • Financial/payment details
  • Encrypted login credentials

Other Information

  • Cookies and analytics data

4. How We Store Your Data

Data is stored on AWS servers in India, Singapore, and the United States with encryption (TLS 1.3, AES-256), contractual and organisational safeguards.

5. How We Use Your Data

  • Admissions and enrolment management
  • Communication with parents and learners
  • Fee processing
  • Child safety and compliance
  • Platform improvement
  • Newsletters and announcements

6. Disclosure of Data

  • Authorized school staff
  • Service providers and partners
  • Affiliates and group companies
  • Government authorities (as legally required)
  • Law enforcement agencies

7. Your Rights

You may access, correct, delete, withdraw consent, or object to processing of your personal information. Requests can be made to privacy@21kschool.com.

8. Data Security

We use industry-standard encryption, audits, access controls, backups, and disaster recovery mechanisms.

9. Data Management

  • Audit records maintained
  • Standard Operating Procedures followed
  • Retention limited to legal requirements
  • Data breach notifications provided

10. Grievance Redressal Officer

GRO: Sourav Dey – Technical Lead, Mindreflex Technologies Pvt. Ltd (21K School)

Address: #541, 5th Main, 16th Cross, 2nd Stage Indiranagar, Bengaluru – 560038, Karnataka, India

Email: sourav.dey@21kschool.com

11. Policy Updates

This Policy may be updated periodically. Material changes will be communicated via email or in-app notifications.